1. ¿Cómo puedo verificar la disponibilidad de los departamentos para las fechas de mi viaje?
Envie un mail a info@fincasquillahue.com.ar y en breve nos comunicaremos para informarle acerca de la disponibilidad.
2. ¿Cómo debo proceder para reservar un departamento?
Una vez que Ud. ha encontrado la propiedad que desea reservar, puede enviar su solicitud de reserva especificando las fechas a info@fincasquillahue.com.ar. los siguientes datos de cada uno de los pasajeros:
Nombre y apellido
Edad
Nacionalidad
Nro de pasaporte
Nosotros recibiremos su solicitud de reserva. La misma está sujeta a la aceptación del propietario. Nosotros contactaremos al propietario y luego le escribiremos confirmándole la disponibilidad del departamento para las fechas solicitadas e invitándolo a reconfirmar su reserva mediante un giro postal, depósito bancario o dinero en efectivo. Una vez que recibamos su confirmación, Ud. recibirá un e-mail con la dirección del departamento reservado y el horario de encuentro en el departamento para la entrega de las llaves. Ud. tendrá 24 horas para reconfirmar su reserva pasadas las cuáles la solicitud realizada pierde vigencia y debe recomenzarse el proceso de reserva.
3. Se solicita una reserva del 20% del total de la estadía. La misma puede realizarse por depósito o transferencia bancaria o por medio de sistemas de envíos de dinero como “Western Union”.
El día de la entrega del departamento se abona el resto de la estadía y se firma un contrato de locación temporaria para el que debe presentar D.N.I/ Pasaporte y una fotocopia del mismo con los mismos datos ingresados en su solicitud de reserva.
Se solicitará una garantía cuyo monto dependerá del departamento a alquilar. Al finalizar su estadía y recibir nuevamente el inmueble en buenas condiciones se le reintegrará la garantía solicitada.
4. ¿Cuál es el plazo habitual que debo esperar para recibir la respuesta a mi solicitud?
Si su solicitud fue enviada en un día de semana, Ud. debería recibir la respuesta el mismo día o a más tardar al día siguiente dependiendo del horario en que fue enviada y de la cantidad de solicitudes que el sistema reciba en ese día. Si su solicitud fue enviada el viernes una vez finalizado nuestro horario comercial o bien durante el fin de semana, Ud. debería recibir la respuesta entre el lunes y el martes siguiente, también dependiendo de la cantidad de solicitudes recibidas durante el fin de semana por el sistema.
5. ¿Qué debo hacer si transcurren esos plazos y no recibo respuesta?
En ese caso, puede haber habido algún problema con la recepción o clasificación de su solicitud por lo que lo más recomendable sería reenviar la solicitud o escribir un e-mail avisando que su respuesta está demorada para que un representante revise lo que ha sucedido y se ponga en contacto con Ud.
6. ¿Quién me recibirá en la propiedad reservada?
Lo recibirá un representante de Turismo Quillahue, en día y hora convenidos para entregarles las llaves y firmar el contrato. Es normal que también concurra el propietario a recibirlo para darle la bienvenida, explicarle el funcionamiento de la propiedad y ponerse a su disposición para cualquier asistencia que pudiera necesitar durante su estadía.
7. ¿Quién me despedirá del departamento?
Lo despedirá el propietario de la propiedad, en día y hora convenidos. En ese momento el propietario le devolverá el depósito y Ud. le entregará las llaves del inmueble. Para el caso de propietarios que no viven en la ciudad, Ud. será despedido por un representante del propietario, quien le devolverá el depósito y recibirá las llaves del inmueble.
8. ¿Cómo se calcula el horario de encuentro en el departamento?
En el caso de la ciudad de Buenos Aires, si. Ud. arribará a la ciudad mediante un vuelo internacional, normalmente se calcula dos horas de tiempo para pasar la aduana y llegar desde el aeropuerto internacional a la ciudad de Buenos Aires. Ud. será recibido en la propiedad dos horas después del horario de arribo de su vuelo siempre que éste ocurra dentro de nuestro horario de entrega de departamentos que es de 9 a 21hs. Si Ud. desea ser recibido en la propiedad fuera de estos horarios, por favor, consigne esta situación para que podamos hacer los arreglos necesarios para recibirlo. Este servicio tiene el siguiente costo adicional: Todos los días de 6hs a 9hs y de 21hs a 24hs: US$ 20. No efectuamos recepciones entre la medianoche y las seis de la mañana.
En el caso de Villa Gesell y San Rafael se acordará el horario de encuentro en función del medio de transporte elegido para el arribo
9. ¿Qué pasa si mi vuelo se retrasa?
Al momento de confirmar su reserva, nuestro sistema le pedirá el número de vuelo. Este dato es fundamental para el caso de un atraso del vuelo porque nos permite, caso Ud. no se presente a la hora acordada, llamar al aeropuerto y solicitar el nuevo horario de aterrizaje previsto. Con este nuevo horario, nosotros calculemos las dos horas de tiempo necesario para pasar la aduana y llegar a la ciudad y lo esperaremos en ese nuevo horario. Ud. no deberá molestarse en llamar desde el aeropuerto ya que el aeropuerto nos informa los horarios de llegada de los vuelos.
10. ¿Qué pasa si pierdo una conexión y llego a la ciudad en otro horario con otro número de vuelo?
En este caso sí es recomendable que intente ponerse en contacto con nosotros para combinar un nuevo horario de encuentro en la propiedad ya que el cambio de número de vuelo de llegada no nos permitirá averiguarlo por nuestros medios.
11. ¿Qué pasa si pierdo mis maletas o tengo cualquier otra complicación al llegar al aeropuerto internacional?
Al igual que en el caso anterior, necesitaremos que se ponga en contacto con nosotros para avisarnos y combinar un nuevo horario de encuentro en la propiedad ya que tampoco podemos prever este tipo de inconvenientes.
12. ¿Cuál es el tiempo de tolerancia de espera en la propiedad?
Nuestro representante tiene orden de aguardar hasta 30 minutos adicionales por eventuales demoras ajenas a los vuelos, mucho tráfico en la ciudad o cualquier otro pequeño motivo que hubiere podido retrasar la llegada del huésped al departamento involuntariamente.
13. ¿Qué pasa si llego a la propiedad más de 30 minutos tarde y no pude avisar sobre el atraso?
Si esto ocurre un día de semana en horario comercial, nosotros estaremos esperándolo para acordar telefónicamente para entregarle las llaves y firmar el contrato. Si esto ocurriera un día de semana fuera del horario comercial (9 a 20hs) o bien un día feriado o de fin de semana, Ud. encontrará un cartel en la puerta con la firma del representante que lo estuvo aguardando y con instrucciones para comunicarse con él y recibir las llaves.
14. ¿Cómo calculo el horario de salida en función del horario de mi vuelo de partida?
Si Ud. tomará un vuelo internacional, Ud. deberá pedir el taxi 3 horas antes del horario de partida del vuelo. Por ejemplo: Si su vuelo parte a las 12.50hs, Ud deberá pedir un taxi para las 9.50hs.
15. ¿Los departamentos tienen horarios de check in y check out?
Sí, el horario de check in es a las 14.00hs y el horario de check out es a las 10.00hs. No obstante, es habitual que podamos conceder el check in más temprano o el check out más tarde. Esto siempre dependerá de la disponibilidad de la propiedad. Por ejemplo, si una propiedad no tiene una reserva tomada para el mismo día de su check out, no habrá inconvenientes si Ud. desea salir del departamento por la tarde. Pero si hay un huésped entrando ese día, Ud. deberá salir a las 10.00hs de la mañana. Si Ud. desea garantizar la disponibilidad de la propiedad para un horario posterior o anterior le conviene reservar el espacio por un día más para que de este modo esto quede bloqueado en el sistema y no puedan entrar reservas para ese día.
16. ¿Cómo se calcula el costo de mi estadía?
Para los departamentos que tienen precios semanales y precios mensuales que se envían a través de mail info@fincasquillahue.com.ar , los costos se calculan se la siguiente manera: a) Si Ud. reservó una semana, abona el valor de una semana b) Si Ud. reservó más de una semana y menos de un mes, abona el valor de la semana prorrateado por la cantidad de noches que ha reservado la unidad. c) Si Ud. reservó un mes, abona el valor del mes (nota: el mes es equivalente a 30 noches de estadía). d) Si Ud. reservó más de un mes, abona el valor del mes prorrateado por la cantidad de noches que ha reservado la unidad.
17. ¿Qué gastos se incluyen en los precios publicados?
En el caso de las propiedades en Buenos Aires, los precios publicados incluyen todos los gastos del departamento: luz, gas, expensas, impuestos municipales, agua y –cuando se especifica- TV por cable y servicio de limpieza una vez por semana, no incluye lavado de vajilla. En todos los casos, los gastos incluidos figuran publicados en la ficha de cada departamento, por favor, verifique los gastos incluidos en el departamento seleccionado.
Importante: Los consumos de luz y gas se hallan incluidos siempre que los mismos no excedan un 20% del consumo habitual de la unidad cuando está ocupada. Para consumos que excedan en un 20% el consumo habitual, se cobrará aparte la diferencia y la multa, si la misma aplicara. Muchas gracias.
En el caso de Villa Gesell, el importe del gas de garrafa no está incluido en el precio.
18. ¿Qué gastos no se incluyen en los precios publicados?
Normalmente no se incluyen los gastos por llamadas telefónicas. La ciudad de Buenos Aires no cuenta con tarifas planas para la realización de llamadas locales lo que significa que cada llamada telefónica local realizada desde cualquier aparato telefónico tiene un costo que es a cargo de huésped. Tampoco se incluye en el valor de la renta los gastos administrativos por la reserva efectuada (US$ 45), que se deben adicionar al costo final de la estadía.
19. ¿Cómo pagaré mis consumos telefónicos?
En el caso de las propiedades en Buenos Aires, los departamentos incluidos en el sitio tienen alguno de los siguientes sistemas telefónicos: a) Cuentas pre-pagas: son líneas telefónicas que funcionan con créditos que se le adicionan a la línea de teléfono. En estos casos Ud. podrá comprar las tarjetas telefónicas pre-pagas e incluir en la línea una determinada cantidad de créditos para utilizar durante su estadía. Estas tarjetas se venden en los Locutorios y se cargan a la línea mediante un procedimiento muy sencillo. b) Cuentas controladas: son líneas telefónicas que funcionan con una cantidad de créditos limitada que abona el propietario en forma mensual. En estos casos es probable que Ud. ya cuente con algunos créditos al llegar a la propiedad. Una vez agotados los créditos incluidos, para continuar hablando, necesitará adicionar más créditos a la línea lo que se hace del mismo modo que en las líneas pre-pagas. Una pequeña porción de los departamentos tienen líneas de teléfono locales de consumo abierto. En estos casos se consulta el saldo de la cuenta al momento de su partida y se debitan los consumos telefónicos realizados del depósito dejado en garantía. Ud. debe ser informado sobre el funcionamiento de su teléfono al momento de la entrega del departamento.
Las propiedades de Villa Gesell y San Rafael no cuentan con línea telefónica.
20. ¿A quién debo recurrir si tengo un inconveniente con la propiedad?
Al llegar al departamento se le proveerán teléfonos y datos de contacto a los cuáles recurrir ante cualquier dificultad. Normalmente, su contacto en la ciudad será el propietario del departamento quién lo asistirá durante su estadía y podrá evacuar cualquier duda que se le presentara sobre el funcionamiento del inmueble. Pero hay casos especiales en los cuales el propietario no se encuentra en la ciudad, en los que Ud. recibirá instrucciones precisas para contactar a personal de asistencia durante su estadía.
21. ¿En qué consiste el servicio de limpieza cuando éste se halla incluido?
Cuando se incluye el servicio de limpieza, el mismo consiste en la limpieza de la unidad que efectúa personal contratado por el propietario del inmueble. Normalmente, los departamentos que incluyen servicio de limpieza, lo incluyen con una frecuencia de una vez por semana. En estos casos, los artículos de limpieza para la realización del servicio son provistos por el propietario. El servicio de limpieza no incluye el cambio y lavado de la ropa blanca salvo cuando se especifica lo contrario, ni el lavado de vajilla. Si Ud. necesitara una frecuencia mayor a la incluida en el alquiler puede solicitarlo al momento de su llegada al propietario para que se gestione el servicio adicional requerido. En los casos en los que no se incluye servicio de limpieza normalmente se ofrece la posibilidad de que Ud. lo contrate en forma opcional.
22. ¿Cómo debo devolver la propiedad al momento de mi partida?
Ud. recibirá la unidad limpia, con ropa de cama y baño limpia. Se espera que Ud. devuelva el departamento en las mismas condiciones en que lo recibió, limpio y acomodado, aún cuando el departamento alquilado proveyera servicio de mucama. No es necesario que Ud. se ocupe del lavado del último juego de sábanas y toallas utilizado ya que se comprende que Ud. no tendrá tiempo material para ocuparse de ello. Sí se espera que Ud. no devuelva sucios todos los juegos de sábanas y toallas existentes en la unidad.
23. ¿Qué cantidad de sábanas y toallas encontraré en el departamento?
Las propiedades de Buenos Aires y San Rafael cuentan con un juego de toalla y toallón para cada huésped y un juego de sábanas por cada cama existente en la unidad. De esta manera, los huéspedes pueden disponer de un juego de repuesto mientras el otro se encuentra en la lavandería. En los casos en que el servicio de limpieza incluye la provisión y lavado de ropa blanca, Ud. encontrará las camas preparadas y un juego de toalla y toallón por cada huésped que se espera en la unidad ya que el personal de servicio es quién se encargará de llevar los juegos adicionales cuando concurra a hacer la limpieza. Retirará los que están en uso y repondrá por otros nuevos que llevará para la ocasión.
En la propiedad de Villa Gesell no se incluye la ropa blanca.
24. ¿Cómo efectúo llamadas a celulares desde el departamento alquilado?En el caso de los departamentos en Buenos Aires, su teléfono le permitirá hacer llamadas locales. Si desea efectuar llamadas a celulares, interurbanas o internacionales, deberá comprar tarjetas telefónicas. Para llamadas a celulares, puede comprar en cualquier kiosco o locutorio, la llamada Tarjeta Telecom Global. Al dorso de esta tarjeta encontrará las instrucciones de uso, que transcribimos a continuación: • Llamar al 0800-777-6543 • Desde un teléfono Telecom, puede discar en forma abreviada * 130 #. • Marque el número de la tarjeta + la clave de la misma. • Para hacer llamadas locales: Marque el número local seguido de la tecla #. • Para hacer llamadas interurbanas: Marque Código de Area + número local seguido de la tecla #. • Para hacer llamadas internacionales: Marque 00 + Código de País + Código de Area + número local seguido de la tecla.
TEMPORARY RENT CONDITIONS
1. How can I check apartment’s availability for my trip dates?
Send an email to info@fincasquillahue.com.ar and shortly we will contact you to inform you about availability.
2. How should I proceed to book an apartment?
Once you have found the property you wish to book, you can fill your booking application -specifying the dates you need to book – and send it to info@fincasquillahue.com.ar.
Send an email to info@fincasquillahue.com.ar and shortly we will contact you to inform you about availability.
2. How should I proceed to book an apartment?
Once you have found the property you wish to book, you can fill your booking application -specifying the dates you need to book – and send it to info@fincasquillahue.com.ar.
Please we ask to enter following passenger data (of all passengers):
Full name
Age
Nationality
Passport Issue
We will receive your booking application. It is subject to owner acceptance. We will contact the owner, then we’ll send you an e-mail confirming the availability of the apartment for the requested dates and we will ask you to reconfirm your booking by sending a money order, making a bank deposit or a cash payment. Once we have received your confirmation, you will receive an e-mail with the address of the booked accommodation and the meeting time at the apartment you have rented where we’ll give you the keys.
Full name
Age
Nationality
Passport Issue
We will receive your booking application. It is subject to owner acceptance. We will contact the owner, then we’ll send you an e-mail confirming the availability of the apartment for the requested dates and we will ask you to reconfirm your booking by sending a money order, making a bank deposit or a cash payment. Once we have received your confirmation, you will receive an e-mail with the address of the booked accommodation and the meeting time at the apartment you have rented where we’ll give you the keys.
You have 24 hours to reconfirm your booking, after this time the request you‘ve made becomes outdated and you’ll have to restart the booking process.
3. An advanced payment (reservation) of 20% of the total stay is required. Either a bank account transfer/deposit or a money transfer through Western Union or similar is accepted.
When signing the temporary rental contract, the balance must be cancelled out against reception of the apartment keys. At this time, original valid ID or Passport together with photocopy must be presented, where we can check the same data you‘ve entered in your booking application.
A security deposit will be requested and its amount will depend upon the rental period and the rented property. At the end of the stay, and after receiving the property in good conditions, the security deposited will be returned.
4. What is the usual term that should I expect to receive an answer to my request?
If your application was sent on a weekday, you should receive a response the same day or at latest the next day, depending on the time it was sent and the number of requests the system has received on that day. If your application was sent on Friday after the end of business hours or during the weekend, you should receive an answer next Monday or Tuesday, depending on the number of applications received during the weekend by the system.
5. What should I do if the time stated finishes and I do not get any answer?
In that case, it might have been some problem with the reception or filing of your application so it would be advisable to forward the application or send an e-mail warning us that your response is delayed so we can review what has happened and we will contact you as soon as possible
In that case, it might have been some problem with the reception or filing of your application so it would be advisable to forward the application or send an e-mail warning us that your response is delayed so we can review what has happened and we will contact you as soon as possible
6. Who will meet me at the booked property?
You will be welcomed by a Quillahue Tourism representative at agreed date and time, he will hand you over the keys and the temporary lease will be signed. It is usual that the owner welcomes the passenger to explain him the property operating. He also makes you know that he is available for any assistance you may require during your stay.
7. Who will dismiss me from the property?
The property owner will dismiss the passenger at agreed date and time. At that time the owner will return you the security deposit (if everything is OK) and you will return him the property keys. In the case of owners who do not live in the city, an owner’s representative will dismiss you, he will return you the deposit and he will take the keys back.
You will be welcomed by a Quillahue Tourism representative at agreed date and time, he will hand you over the keys and the temporary lease will be signed. It is usual that the owner welcomes the passenger to explain him the property operating. He also makes you know that he is available for any assistance you may require during your stay.
7. Who will dismiss me from the property?
The property owner will dismiss the passenger at agreed date and time. At that time the owner will return you the security deposit (if everything is OK) and you will return him the property keys. In the case of owners who do not live in the city, an owner’s representative will dismiss you, he will return you the deposit and he will take the keys back.
8. How do you calculate the meeting time in the apartment?
In the case of Buenos Aires city, if you arrive at the city with an international flight, it is usually estimated two hours time to clear customs and to arrive from the airport to Buenos Aires city. You will be greeted at the property two hours after your flight arrival time, whenever it occurs within our property delivery schedule from 9am to 9pm. If you will be arriving at the property outside the schedule, please state this situation so we can make arrangements to greet you. This service has the following additional charge: Everyday from 6am to 9am and from 9pm to 12am: U$S 20. We do not receive passengers between midnight and six o'clock AM.
In the case of Buenos Aires city, if you arrive at the city with an international flight, it is usually estimated two hours time to clear customs and to arrive from the airport to Buenos Aires city. You will be greeted at the property two hours after your flight arrival time, whenever it occurs within our property delivery schedule from 9am to 9pm. If you will be arriving at the property outside the schedule, please state this situation so we can make arrangements to greet you. This service has the following additional charge: Everyday from 6am to 9am and from 9pm to 12am: U$S 20. We do not receive passengers between midnight and six o'clock AM.
In the case of Villa Gesell and San Rafael meeting time will be in agreement to the means of transport of each passenger.
9. What happens if my flight is delayed?
When you confirm your reservation, our system will ask you for the flight number. This information is crucial in case of a flight delay because we can, if you are not present at the appointed time, call the airport and get the new schedule of intended landing. With this new schedule, we will calculate the two hours of time you’ll need to clear customs and get to the city and we’ll wait for you on that new schedule. You should not bother to call from the airport because the airport informs us about flights arrival schedule.
When you confirm your reservation, our system will ask you for the flight number. This information is crucial in case of a flight delay because we can, if you are not present at the appointed time, call the airport and get the new schedule of intended landing. With this new schedule, we will calculate the two hours of time you’ll need to clear customs and get to the city and we’ll wait for you on that new schedule. You should not bother to call from the airport because the airport informs us about flights arrival schedule.
10. What happens if I lose a flight connection and get to the city in another time with another flight number?In this case it is recommended that you try to contact us to set a new meeting time at the property since the arrival flight number‘s change will not allow us to find it out on our own.
11. What happens if I lose my luggage or if I have any other complication when I arrive to the international airport?
As in the previous case, we need you to contact us to let us know and we’ll set a new meeting time at the property because we cannot foresee this kind of problem either.
12. Which is the expected tolerance at the property?
Our representative is instructed to wait for 30 additional minutes for any delays beyond flights, traffic in the city or any other little reason that could have involuntarily delayed the guest's arrival to the property.
11. What happens if I lose my luggage or if I have any other complication when I arrive to the international airport?
As in the previous case, we need you to contact us to let us know and we’ll set a new meeting time at the property because we cannot foresee this kind of problem either.
12. Which is the expected tolerance at the property?
Our representative is instructed to wait for 30 additional minutes for any delays beyond flights, traffic in the city or any other little reason that could have involuntarily delayed the guest's arrival to the property.
13. What happens if I arrive at the property more than 30 minutes late and I could not inform about the delay?
If this happens on weekday business hours, we will phone the guest to agree with him a new schedule to give him the keys and sign the contract. If this happens on a weekday after business hours (9am to 8 pm) or a holiday or weekend, you will find a notice on the door with the representative’s signature, there you’ll find instructions to communicate with him and how you’ll receive the keys.
14. How can I calculate my departure time based on the time of my departure flight?
If you will take an international flight, you should call a taxi 3 hours before flight departure time. For example: If your flight leaves at 12.50pm, you should call a cab for the 9.50am.
15. Do apartments have check- in and check-out’s schedules?
Yes, check-in is at 2:00 pm and check out time is 10:00 am. However, it is usual we can let an earlier check in or a later check out. This will always depend on the property’s availability. For example, if a property hasn’t got a reserve taken for the same day of your check out, there will be any problem if you want to leave the apartment in the afternoon. But if there is a guest coming on the same day, you must leave at 10:00 am in the morning. If you want to ensure the availability of the property for a later check out or earlier check in you should book it for one more day, in this way you block the system and this property cannot get reservations for that day.
If this happens on weekday business hours, we will phone the guest to agree with him a new schedule to give him the keys and sign the contract. If this happens on a weekday after business hours (9am to 8 pm) or a holiday or weekend, you will find a notice on the door with the representative’s signature, there you’ll find instructions to communicate with him and how you’ll receive the keys.
14. How can I calculate my departure time based on the time of my departure flight?
If you will take an international flight, you should call a taxi 3 hours before flight departure time. For example: If your flight leaves at 12.50pm, you should call a cab for the 9.50am.
15. Do apartments have check- in and check-out’s schedules?
Yes, check-in is at 2:00 pm and check out time is 10:00 am. However, it is usual we can let an earlier check in or a later check out. This will always depend on the property’s availability. For example, if a property hasn’t got a reserve taken for the same day of your check out, there will be any problem if you want to leave the apartment in the afternoon. But if there is a guest coming on the same day, you must leave at 10:00 am in the morning. If you want to ensure the availability of the property for a later check out or earlier check in you should book it for one more day, in this way you block the system and this property cannot get reservations for that day.
16. How do you calculate the cost of my stay?
For apartments that have weekly rates and monthly prices which we send through mail: info@fincasquillahue.com.ar, costs are calculated as follows: a) If you booked a week, you will pay a week b) If you booked more than a week and less than a month you pay the value of the week prorated for the number of nights you have booked. c) If you booked a month you pay the value of the month (note: month = 30 nights). d) If you booked more than a month you pay the value of the month prorated for the number of nights you have booked the property.
17. What expenses are included in advertised prices?
In the case of properties in Buenos Aires, the prices include all the apartment’s expenses: electricity, gas, building’s costs, council taxes, water and, when specified, cable TV and maid service once a week. Each property has its own file where you can find detailed information about what expenses are included, in this way you can check them before you rent the property.
For apartments that have weekly rates and monthly prices which we send through mail: info@fincasquillahue.com.ar, costs are calculated as follows: a) If you booked a week, you will pay a week b) If you booked more than a week and less than a month you pay the value of the week prorated for the number of nights you have booked. c) If you booked a month you pay the value of the month (note: month = 30 nights). d) If you booked more than a month you pay the value of the month prorated for the number of nights you have booked the property.
17. What expenses are included in advertised prices?
In the case of properties in Buenos Aires, the prices include all the apartment’s expenses: electricity, gas, building’s costs, council taxes, water and, when specified, cable TV and maid service once a week. Each property has its own file where you can find detailed information about what expenses are included, in this way you can check them before you rent the property.
Important: The electricity and gas consumption are included provided they do not exceed 20% of regular consumption of the unit when it is occupied. For consumption having an excess of 20% of regular use, the difference will be charged separately as well as the fine, if it applied. Thank you very much.
In the case of Villa Gesell, the charge for bottled gas (gas cylinders) is not included in the price.
18. What expenses are not included in advertised prices?
Usually expenses for phone calls are not included. Buenos Aires city does not have flat rates for local telephone calls which mean that each local call made from any telephone has a cost that will be charged to the host. Administrative costs for reservation (U$S 45) are not included in the rental value, you should add it to the final cost of the stay.
19. How do I pay for the phone use?
In the case of properties at Buenos Aires, the apartments have one of the following phone systems: a) Pre-paid accounts: a telephone line that works with credits to be added to the phone line. In these cases you can buy pre-paid phone cards and add to the line a certain number of credits to use during your stay. These cards are sold at call centers and are charged to the line by a simple procedure. b) Controlled accounts: a telephone line operating with a limited number of credits paid by the owner on monthly basis. In these cases it is likely that you already have some credits when you get into the property. Once those credits are finished, to continue talking, you will need to add more credits to the line by buying a pre-paid phone card and doing the same way you did with pre-paid lines.. You should be informed about the operation of your phone at the time you get into the apartment.
The properties at Villa Gesell and San Rafael have no phone line.
20. Who should I contact if I have any problem with the property?
Upon your arrival at the apartment we’ll provide you contact data to appeal in case you have any difficulty. Normally, your contact in the city will be the apartment’s owner who will assist you during your stay and he will answer any questions you may have on the operation of the property. At special cases in which the owner is not at the city, you will receive instructions for contacting assistance staff during your stay.
21. What is the cleaning service when it is included?
When cleaning service is included, hired personnel by the property owner clean the unit. Typically, apartments includes housekeeping with a frequency of once per week. In these cases, cleaning supplies to perform the service are provided by the owner. The cleaning service does not include replacement and cleaning of linen unless otherwise specified. If you need more frequency than that included in the rent you can apply for it at the time of your arrival; you can tell the owner to manage the required additional service. In cases that maid service is not included we usually offer you the option to hire it.
22. How should I return the property at the time of my departure?
You will receive a clean property with clean linen for all passengers. You are expected to return the apartment in similar conditions that means clean and accommodated, even when the rented apartment provides maid services. It’s not expected you wash the latest bed linen and towels you’ve been using because you wouldn’t have enough time. But you are expected not returning dirty all linen and towels in the unit.
23. How many sheets and towels will I find in the apartment?
The properties at Buenos Aires and San Rafael have two sets of towels for each guest and two sets of sheets for each bed in the unit. In this way, guests can have a spare set while the other is in the laundry. In cases where the cleaning service includes the provision and laundering of linen, the guest will find made beds and two sets of towels for each one expected in the unit because service personnel is in charge of bringing additional sheets and towels when they are doing the cleaning. They’ll remove those that are in use and they´ll replenished them by clean ones.
In the case of Villa Gesell, the charge for bottled gas (gas cylinders) is not included in the price.
18. What expenses are not included in advertised prices?
Usually expenses for phone calls are not included. Buenos Aires city does not have flat rates for local telephone calls which mean that each local call made from any telephone has a cost that will be charged to the host. Administrative costs for reservation (U$S 45) are not included in the rental value, you should add it to the final cost of the stay.
19. How do I pay for the phone use?
In the case of properties at Buenos Aires, the apartments have one of the following phone systems: a) Pre-paid accounts: a telephone line that works with credits to be added to the phone line. In these cases you can buy pre-paid phone cards and add to the line a certain number of credits to use during your stay. These cards are sold at call centers and are charged to the line by a simple procedure. b) Controlled accounts: a telephone line operating with a limited number of credits paid by the owner on monthly basis. In these cases it is likely that you already have some credits when you get into the property. Once those credits are finished, to continue talking, you will need to add more credits to the line by buying a pre-paid phone card and doing the same way you did with pre-paid lines.. You should be informed about the operation of your phone at the time you get into the apartment.
The properties at Villa Gesell and San Rafael have no phone line.
20. Who should I contact if I have any problem with the property?
Upon your arrival at the apartment we’ll provide you contact data to appeal in case you have any difficulty. Normally, your contact in the city will be the apartment’s owner who will assist you during your stay and he will answer any questions you may have on the operation of the property. At special cases in which the owner is not at the city, you will receive instructions for contacting assistance staff during your stay.
21. What is the cleaning service when it is included?
When cleaning service is included, hired personnel by the property owner clean the unit. Typically, apartments includes housekeeping with a frequency of once per week. In these cases, cleaning supplies to perform the service are provided by the owner. The cleaning service does not include replacement and cleaning of linen unless otherwise specified. If you need more frequency than that included in the rent you can apply for it at the time of your arrival; you can tell the owner to manage the required additional service. In cases that maid service is not included we usually offer you the option to hire it.
22. How should I return the property at the time of my departure?
You will receive a clean property with clean linen for all passengers. You are expected to return the apartment in similar conditions that means clean and accommodated, even when the rented apartment provides maid services. It’s not expected you wash the latest bed linen and towels you’ve been using because you wouldn’t have enough time. But you are expected not returning dirty all linen and towels in the unit.
23. How many sheets and towels will I find in the apartment?
The properties at Buenos Aires and San Rafael have two sets of towels for each guest and two sets of sheets for each bed in the unit. In this way, guests can have a spare set while the other is in the laundry. In cases where the cleaning service includes the provision and laundering of linen, the guest will find made beds and two sets of towels for each one expected in the unit because service personnel is in charge of bringing additional sheets and towels when they are doing the cleaning. They’ll remove those that are in use and they´ll replenished them by clean ones.
Villa Gesell property does not include linen.
24. How do I make calls to cellphones from the rented apartment?
24. How do I make calls to cellphones from the rented apartment?
In the case of apartments at Buenos Aires, your phone will allow you to make local calls only .To place a call to cellular, long distance or international calls, you must buy phone cards. For calls to mobiles, you can buy it at any kiosk or parlor, the card is called Global Telecom card (“Tarjeta Telecom Global”). On the back of this card you will find the instructions, which are transcribed below: • Call 0800-777-6543 • From a Telecom phone, you can dial in abbreviated form * 130 #. • Enter the card number + the card key. • For local calls: Dial the local number followed by #. • To make long distance calls: Dial area code + local number followed by #. • For international calls: Dial 00 + Country Code + Area Code + local number followed by the key
